Frequently asked questions
Ordering
How do I place an order?
Add products to your basket and check out. You don't need an account — guest checkout is always available.
Which payment methods can I use?
See Payment Methods for the full list.
Delivery
Where do you deliver, and how much does it cost?
We deliver within mainland Spain only, with Correos. Delivery costs €13.65 to €22.95 depending on weight, and it's free on orders over €50 in Barcelona city and over €100 elsewhere in mainland Spain. See Shipping & Delivery.
Products & food
Where can I find ingredients and allergens?
Every product page lists ingredients and allergens before you buy. The label on the packet is always the definitive source — see Allergens & Food Information.
Can I ask for a product I can't find?
Yes. Send us the product name, the brand or a photo of the pack and we'll let you know whether we can get it.
Returns
Can I return something?
See Returns & Refunds for your rights and the exemptions that apply to food.
Account
Where can I see my orders?
Sign in to your account, or use the link in your order email. See Track My Order.